We pride ourselves on our product quality with strict quality control checks in place. 10L0L understands that customers would like extra peace of mind when shopping, for which we also offer a 30-Day return and exchange policy for each order. Enjoy yourself with a reassuring and inspirational shopping experience!
Return Shipping Costs
Customers are responsible for all shipping costs, includes shipping fees for a return or exchange. Shipping fees are non-refundable. It is recommended to use the cheapest registered airmail method that is available.
Item(s) would return to our warehouse. Please always Contact Us before return the item(s) to obtain an RMA form (Return Merchandize Authorization) with the related address.
Returnable & Non-Returnable Item(s)
Item(s) that can be returned/refunded or exchanged within 30 days of receipt are required to meet the following criteria:
1. Faulty item(s) damaged/broken or soiled upon arrival.
2. Item(s) received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) do not meet your expectation within 30 days of receipt.
We will not accept returns in the following conditions:
1. Item(s) that exceed the 30-day warranty.
2. Washed, worn, used, or misused item(s).
3. Item(s) not purchase from our official sales channels.
Notes: All returns must be authorized by Our Service Team via Contact Us. Returned item(s) without a Return Merchandise Form (RMA) will not be accepted.
Please carefully follow our return process to minimize any delay:
1. If your item(s) is returnable (see above), please send a message via Contact Us with your order information: Order number, Product name, Reason for return.
2. Our customer service team will respond to your request within 24 hours on workdays and provide you with a Return Merchandise Form (RMA) along with our return address.
3. Please return the item(s) according to our instructions on the RMA form and send us return proof includes the tracking number and a valid return receipt.
4. Once we receive the returned item(s), we will email you and arrange an exchange or refund case in 3 days.
Kindly note that our after-sales team will process your request between 3-6 business days. Besides, please note the refund times below:
For Credit Card refunds, you should expect a refund between 7-14 business days for the transaction to process.
For PayPal refunds, you should expect up to 48 hours for the transaction to appear in your account.
For Wallet(store credit) refunds, you should expect 24 hours for your account to be updated.