Welcome to 10L0L. We provide
services to every customer subject to the notices, terms, and conditions
outlined in this agreement (the “Agreement”). In addition, when you use our
service (e.g., Customer Reviews), you will be subject to the rules, guidelines,
policies, terms, and conditions applicable to such services, and they are
incorporated into this Agreement by this reference. We reserve the right to
change this site and these terms and conditions at any time.
Use of Site
You represent and warrant that
you are at least 18 years old or visiting the Site under the supervision of a
parent or guardian. Subject to the terms and conditions of this Agreement, we hereby
grant you a limited, revocable, non-transferable, and non-exclusive license to
access and use the Site by displaying it on your internet browser only for the
purpose of shopping for personal items sold on the Site and not for any
commercial use or use on behalf of any third party, except as explicitly
permitted in advance. Any breach of this Agreement shall result in the
immediate revocation of the license granted in this paragraph without notice to
you.
Except as permitted in the
paragraph above, you may not reproduce, distribute, display, sell, lease,
transmit, create derivative works from, translate, modify, reverse-engineer,
disassemble, decompile or otherwise exploit this site or any portion of it
unless expressly permitted in writing. You may not make any commercial use of
any of the information provided on the Site or make any use of the Site for the
benefit of another business unless explicitly permitted in advance. We reserve
the right to refuse service, terminate accounts, and/or cancel orders at its
discretion, including, without limitation, if we believe that customer conduct
violates applicable law or is harmful to our interests.
You shall not upload to,
distribute, or otherwise publish through this site any Content, information, or
other material that (a) violates or infringes the copyrights, patents,
trademarks, service marks, trade secrets, or other proprietary rights of any
person; (b) is libelous, threatening, defamatory, obscene, indecent,
pornographic, or could give rise to any civil or criminal liability under France or international law; or (c) includes any bugs, viruses, worms, trap doors,
Trojan horses or other harmful code or properties. We may assign you a password
and account identification to enable you to access and use certain portions of
this site. Each time you use a password or identification, you will be deemed
to be authorized to access and use the Site in a manner consistent with the
terms and conditions of this Agreement, and we have no obligation to
investigate the authorization or source of any such access or use of the Site.
You will be solely responsible
for all access to and use of this site by anyone using the password and
identification originally assigned to you whether or not such access to and use
of this site is authorized by you, including without limitation, all
communications and transmissions and all obligations (including without
limitation, financial obligations) incurred through such access or use. You are
solely responsible for protecting the security and confidentiality of the
password and identification assigned to you. You shall immediately notify any
unauthorized use of your password or identification or any other breach or
threatened breach of this site's security.
Except as otherwise provided
elsewhere in this Agreement or on the site, anything that you submit or post to
the site and/or provide, including, without limitation, ideas, know-how,
techniques, questions, reviews, comments, and suggestions (collectively,
“Submissions”) is and will be treated as non-confidential and nonproprietary,
and by submitting or posting, you agree to irrevocably license the entry and
all IP rights related thereto (excluding the moral rights such as authorship
right) to our site without charge and we shall have the royalty-free,
worldwide, perpetual, irrevocable, and transferable right to use, copy,
distribute, display, publish, perform, sell, lease, transmit, adapt, create
derivative works from such Submissions by any means and in any form, and to
translate, modify, reverse-engineer, disassemble, or decompile such
Submissions. All Submissions shall automatically become the sole and exclusive
property and shall not be returned to you and you agree not to raise any
dispute in connection with any use of the entry in the future.
You warrant that your
Submissions, in whole or in part, are clear and free of any IP right infringement,
disputes, or third-party claims. we assume no liability for any misuse of
copyright or any other rights of third parties by you. You undertake to defense
for and indemnify the Sponsor against any losses caused due to the use of the
entries for any purposes.
Reviews
and Comments
In addition to the rights
applicable to any Submission, when you post comments or reviews to the Site,
you also grant us the right to use the name that you submit with any review,
comment, or other Content, if any, in connection with such review, comment, or
other content. You represent and warrant that you own or otherwise control all
of the rights to the reviews, comments, and other Content that you post on this
site and that use of your reviews, comments, or other Content will not infringe
upon or violate the rights of any third party. You shall not use a false e-mail
address, pretend to be someone other than yourself, or otherwise mislead or
third-parties as to the origin of any Submissions or Content. but shall not be
obligated to remove or edit any Submissions (including comments or reviews) for
any reason.
Copyright
All text, graphics, photographs
or other images, button icons, audio clips, logos, slogans, trade names or word
software, and other contents on the website (collectively, “Content”), belongs
exclusively to our site or its appropriate content suppliers. You may not use,
reproduce, copy, modify, transmit, display, publish, sell, license, publicly
perform, distribute, or commercially exploit any of the Content or otherwise
dispose of any of the Content in a way not permitted, without our's express
prior written consent. The use of data mining, robots, or similar data gathering
and extraction tools as well as the use of our trademarks or service marks in
meta-tags is strictly prohibited. You may view and use the Content only for
your personal information and for shopping and ordering on the Site and for no
other purpose. The collection, arrangement, and assembly of all content on this
site (the “Compilation”) belong exclusively to us. You may not use our Content
or Compilation in any manner that disparages or discredits us or in any way
that is likely to cause confusion or violation of any applicable laws or
regulations. All software used on this site (the “Software”) is the property
and/or its Software suppliers. The Content, the Compilation, and the Software
are all protected under state, national and international copyright laws. All
rights not expressly granted are reserved. Violators will be prosecuted to the
full extent of the law.
We recognize and respect all
copyrights and trademarks. As such, any usage of television, motion picture,
music, film festival, or other names or titles have no connection to us and are
the sole property of the copyright or trademark holders. Our dresses are
inspired by celebrity style and are our recreations of item's worn by the
celebrities on your favorite television shows and the red carpet, however, they
are not authorized, endorsed by, or connected to these shows in any way and are
not meant as infringements of any registered trademarks or copyrights.
Intellectual
Property Infringement Policy
It is the policy to take appropriate
action where necessary to uphold and recognize all relevant State, Federal and
International laws in connection with material that is claimed to be infringing
any trademark, copyright, patent, and all or any other Intellectual Property
laws. If you are an intellectual property rights owner and you believe that our
sells, offers for sale, or makes available goods and/or services that infringe
your intellectual property rights, then send the following information in its
entirety to us.
Information required
1. An electronic or physical
signature of the person authorized to act on behalf of the owner of an
exclusive that is allegedly infringed;
2. A description of the allegedly
infringing work or material;
3. A description of where the
allegedly infringing material is located on the site (product(s) URL);
4. Information reasonably
sufficient to allow us to contact you, such as your address, telephone number,
and e-mail address;
5. A statement by you that you
have a good faith belief that the disputed use of the material is not
authorized by the copyright or other proprietary right owner, its agent, or the
law;
6. Identification of the
intellectual property rights that you claim are infringed by the Website(e.g.
“XYZ copyright”, “ABC trademark, Reg. No. 123456, registered 1/1/04”, etc);
7. A statement by you that the
above information and notification is accurate, and under penalty of perjury,
that you are the copyright owner or authorized to act on behalf of the owner
whose exclusive right is allegedly infringed.
Termination
and Effect of Termination
In addition to any other legal or
equitable remedies, we may, without prior notice to you, immediately terminate
the Agreement or revoke any or all of your rights granted under this Agreement.
Upon any termination of this Agreement, you shall immediately cease all access
to and use of the Site, in addition to any other legal or equitable remedies,
immediately revoke all password(s), and account identification issued to you
and deny your access to and use of this site in whole or in part. Any
termination of this Agreement shall not affect the respective rights and
obligations (including without limitation, payment obligations) of the parties
arising before the date of termination.
Order
Acceptance
Please note that there may be
certain orders that we are unable to accept and must cancel. we reserve the
right, at sole discretion, to refuse or cancel any order for any reason. Some
situations that may result in your order being canceled include limitations on
quantities available for purchase, inaccuracies or errors in product or pricing
information, or problems identified by our credit and fraud avoidance
department. We may also require additional verifications or information before
accepting any order. We will contact you if all or any portion of your order is
canceled or if additional information is required to accept your order.
Both parties agree that,
following order dispatch, transportation is the sole responsibility of the
third-party logistics provider. During this stage, full ownership of the
product(s) belongs to the buyer; all associated liability and risks during
transportation shall be borne by the buyer. All orders reported as “delivered”
by shipping companies are considered delivered. we cannot be made liable for
non-delivery in this case.
Order
Cancelation
Please note that packed or
shipped orders cannot be canceled or changed. Only orders that are paid,
processing or partially shipped may be modified. Please contact our dedicated
customer service team as soon as possible if you would like to cancel a shipped
order. Our agents will help you the best they can, however, if an order cannot
be canceled, please accept the package and refer to our warranty page.
Typographical
Errors
While we strive to provide
accurate product and pricing information, pricing or typographical errors may
occur. We cannot confirm the price of an item until after you order. If an item
is listed at an incorrect price or with incorrect information due to an error
in pricing or product information, we shall have the right, at our sole
discretion, to refuse or cancel any orders placed for that item. If an item is
mispriced, we may, at our discretion, either contact you for instructions or
cancel your order and notify you of such cancellation.
Pricing
in Different Currencies
Pricing of products sold by us is
based upon figures calculated in U.S. Dollars (US$). Prices displayed in other currencies
are converted from U.S. Dollars according to the most up-to-date conversion
rates. Due to fluctuating currency values, prices displayed in non-U.S.
denominations of currency on the Site, other than on the individual product
page, may not be the most current. Areas of the Site where non-U.S.
denominations of currency might be inaccurate include but are not limited to,
promotional banners, promotional pages, and information on product category
pages. The price displayed on an individual product page, regardless of
currency denomination, is the current price you are liable to pay to us,
excluding shipping.
Arbitration
Where the parties fail to settle dispute within 30 days after such dispute occurs, they agree to submit such dispute to International Economic and Trade Arbitration Commission(the “SCIA”) for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The arbitral awards are final and binding upon both parties.
Applicable
Law
These conditions are governed by and construed exclusively under France law without regard to conflicts of laws principles.
Links
This site may contain links to
other sites on the Internet that are owned and operated by third parties. You
acknowledge that here is not responsible for the operation of or content
located on or through any such site.
Remedies
You agree that our remedy at law
for any actual or threatened breach of this Agreement would be inadequate and
that we shall be entitled to specific performance or injunctive relief, or
both, in addition to any damages that we may be legally entitled to recover,
together with reasonable expenses of any form of dispute resolution, including,
without limitation, attorneys' fees.
No right or remedy of we shall be
exclusive of any other, whether at law or in equity, including, without
limitation, damages injunctive relief, attorneys' fees, and expenses.
No instance of waiver of its
rights or remedies under these terms and conditions shall imply any obligation
to grant any similar, future, or other waivers.
Customer
Code of Conduct
We are always here for our
customers and will do our best to resolve all issues to customer's satisfaction
in a polite, professional, and amicable way. Thus, we will not tolerate any
unacceptable or unreasonable behavior towards our Customer Service Team
members.
Unacceptable behavior directed
towards Customer Service staff or we may, for example, include but not be
limited to any of the following:
- Aggressive, abusive and threatening
behavior. Examples include any direct or implied threats on any communication
channel; intimidating language; personal and verbal abuse; sexist, racist,
homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing;
and unsubstantiated allegations.
- Persistently making habitually
demanding or vexatious complaints, despite the matter having been fully
addressed; similarly, repeating complaints persisting despite reasonable and
fair solutions being offered in accordance with our policies.
- Asking, expecting, or demanding
staff to breach established company policy guidelines, e.g. refund amount, time
-frame, special compensation, etc.; similarly, seeking an unrealistic outcome
beyond the scope of our policies and procedures. By default, the refund amount
cannot exceed the original order amount paid to us.
- Repeatedly changing the nature
(or focus) of a complaint or the desired outcome, part way, after a formal
response has been provided.
- Excessive number of complaints
compared to the total purchase value history. Including opening an excessive
number of Live Chat or tickets.
For such behavior, complainants
may be advised and formally notified of the following:
- Their language is considered
offensive, abusive, threatening, and wholly unacceptable.
- They must refrain from using
such language, intimidation, and threats.
- There will be no further
exchange of correspondence on the matter if they persist with this behavior.
- We reserve the right to no
longer accept orders from the customer in the future without further notice.”
The
Complaint Escalation Process
This process applies strictly to
Customer Service issues. For separate legal issues such as copyright, please
refer to our legal window here :
If the customer is dissatisfied
with the solution offered by our Customer Service, the customer may contact our
Customer Service Supervisor by email (sales01@10l0l.com).
Please contact us within 3 months
from the shipment date if you still have not received your package when shipped
via standard, flat rate or priority shipping. For Latin America, this deadline
is extended to 4 months for postal deliveries. All expedited delivery issues
must also be reported within 3 months from the shipment date. After this
period, we will no longer be able to offer compensation. Kindly note that
packages shown as delivered on the shipping courier's website by expedited
shipping method are exempt from this policy.
We respond to all complaints within 24 hours except on weekends and public holidays.